This page explains how Hyde Park Pharmacy approaches data protection under the UK GDPR and the Data Protection Act 2018, particularly where pharmacy and healthcare services involve sensitive personal data such as health information.
We are committed to handling personal data lawfully, fairly, transparently, and securely. As a pharmacy, some of the information we process may include data concerning health, which is treated as special category data and requires additional safeguards.
Under the UK GDPR, organisations must have a lawful basis for using personal data. Where health information is involved, an additional condition for processing special category data is also required.
In a pharmacy setting, this may include processing information to provide healthcare or treatment, meet legal and regulatory duties, protect public health, or administer services you have requested.
Depending on the circumstances, you may have the following rights under UK data protection law:
You have the right to know how and why your data is used.
You can ask for a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete information.
You can request deletion of personal data in certain circumstances, although this right is not absolute.
You can ask us to limit how we use your information in some cases.
You may object to certain kinds of processing, depending on the lawful basis involved.
Where applicable, you may ask for certain information in a portable format.
You may have rights if a significant decision is made about you solely by automated means.
If you would like to exercise a data protection right, please contact Hyde Park Pharmacy using the contact details below. We may need to verify your identity before responding to protect confidentiality and patient safety.
We aim to deal with requests promptly and within the timeframes required by law, although extensions may apply where permitted.
Some rights are not absolute. In a healthcare and pharmacy context, we may need to retain or continue using information where this is necessary for legal compliance, patient safety, public health, clinical record keeping, fraud prevention, or the establishment, exercise, or defence of legal claims.
If you have concerns about how Hyde Park Pharmacy handles personal data, please contact us first so we can review the issue. You also have the right to complain to the Information Commissioner’s Office.
For more detail about how we collect and use information, please also read our Privacy Policy and Terms & Conditions pages.